Customer Service with Salesforce CTI Professional

CTI integration with Salesforce and the 360smsapp allows businesses to integrate their phone system and SMS messaging capabilities with Salesforce. This integration enables agents to handle phone calls and SMS messages within the Salesforce platform, streamlining workflows and improving customer service. The 360smsapp includes reporting and analytics tools to track and measure SMS messaging campaigns, which can be integrated with the CTI platform for a comprehensive view of customer interactions. Overall, CTI integration with Salesforce and the 360smsapp can improve digital engagement and provide a seamless and convenient experience for agents and customers.